At Manoli Hotels, we are interested in ensuring that the processing of users’ personal data is carried out in a transparent and secure manner, so that our users know at all times how we process their personal data and how they can exercise their rights and freedoms.
When browsing the website www.manolihotels.com (hereinafter, the “Website”), or when accessing, requesting information or filling in any of its forms or making a reservation in our hotel establishments, MANOLI HOTELS ALICANTE, S.L. collects your personal data as a user (the “User(s)”) in accordance with this privacy policy (the “Privacy Policy”) and any other policy that may replace it in the future.
Any User who does not agree with the Privacy Policy or the Legal Notice should refrain from accessing, requesting information or contracting any of the products or services offered on the Website.
1. Data controller.
2. What personal data do we process?
3. For what purpose and on what grounds do we process Users’ personal data?
4. For how long do we process and keep the User’s personal data?
5. Who can access the User’s personal data?
6. What security measures does Manoli Hotels apply?
7. What rights can Users exercise?
8. Changes to the Privacy Policy.
9. Contact us.
1. Responsible for data processing.
1.1. The party responsible for the collection and processing of your personal data on the Website is MANOLI HOTELS ALICANTE, S.L. (“Manoli Hotels”), with tax identification number B-78438843, address at Calle Princesa, 2, 1º – 5, 28008, Madrid, and contact e-mail address info@manolihotels.com. Manoli Hotels is duly registered in the Mercantile Register of Madrid in Volume [6670], Folio [174], Page [M-108580], Section [1st] and Inscription [1st].
2. What personal data do we process?
2.1. Manoli Hotels collects and processes different information from Users. This information may, on many occasions, constitute Users’ personal data.
This information will be considered personal data when it can directly identify or allow us to identify a natural person, such as their name and surname or contact details.
2.2. This personal data may have been directly provided by the User, when interacting on the Website or completing any of the available forms.
2.3. Specifically, the personal data that may be processed by Manoli Hotels on the Website consists of:
– Users’ identification and contact details, including their name and surname, telephone number, e-mail address, national identity document, NIF or passport.
– Additional information (contractual data) that may be provided by Users when managing their bookings through the Website, including personal data relating to the processing and management of the booking.
2.4. Manoli Hotels may also record the visits you make to the Website and its links or when you click on content, interact, or otherwise make use of the Website, by means of cookies and other similar technologies. For more information in this regard, Users can refer to our Cookies Policy.
2.5. We remind Users that they are responsible for ensuring that the personal data they provide is true and accurate, and undertake to notify us of any changes or modifications. Any loss or damage caused to the Website, to Manoli Hotels or to any third party through the communication of erroneous, inaccurate or incomplete information shall be the responsibility of the User.
2.6. In the event of failure to provide the data considered necessary, it may not be possible to proceed with the request for information or the management of your reservation in our hotel establishments, in general, the management of requests requested by the User.
3. For what purpose and on what grounds do we process Users’ personal data?
3.1. Manoli Hotels processes the personal data of Users for different purposes depending on the procedures carried out on the Website. Below, we indicate the specific purposes for which we process Users’ personal data, as well as the legal basis that legitimises their use in each case:
(a) Contracting our services and managing bookings.
Legal basis: Execution of pre-contractual measures and of the subsequent contract and legitimate interest of Manoli Hotels. Refusal to provide personal data for these purposes will make it impossible to process and manage your reservations properly.
When you make a reservation request in our hotel establishments, through the completion of forms and the acceptance of the corresponding box, Manoli Hotels may process your personal data for purposes related to the provision of the service: sending electronic reminders in the event that you have begun the contracting process without completing it, managing the contracting, invoicing and provision of the contracted services, analysing possible fraud and fraudulent activities (including money laundering and terrorist financing), dealing with your queries and requests, carrying out quality or satisfaction surveys, communicating with you in relation to the contracted services, and exercising and defending legal actions that assist Manoli Hotels.
(b) Attention to the queries and requests formulated.
Legal basis: The consent of the User when directing queries to Manoli Hotels for the attention of requests through the different contact channels and the legitimate interest of Manoli Hotels in processing and managing the User’s queries.
Manoli Hotels may process the User’s personal data in order to deal with the queries made by the User when contacting us through any of the contact channels available to the User, in relation to the products or services offered or contracted with Manoli Hotels.
(c) Compliance with legal obligations and requirements of different bodies.
Legal basis: Compliance with legal obligations applicable to Manoli Hotels.
Manoli Hotels will also process the User’s personal data in order to comply with any legal obligations that may be applicable and enforceable, to meet the requirements of any organisation, court or public administration.
(d) Management of the Website and analysis of its use.
Legal basis: Legitimate interest in analysing the use of the Website, in order to improve the services provided to Users and to offer them greater security.
Manoli Hotels may also process the User’s personal data in order to carry out analyses, studies, statistics, surveys, usage metrics, study market trends and use the data for the prevention of fraud, either on its own or through third parties. As far as possible, the information used for this purpose will be aggregated information at a statistical level, without identification of the User.
(e) Sending commercial communications.
Legal basis: Legitimate interest in the case of customers or consent in the case of potential customers or those who have ceased to be customers.
Manoli Hotels may process the User’s personal data for the purpose of sending commercial communications regarding offers and discounts on services related to its hotel establishments. In order to carry out commercial communications, Manoli Hotels may use the User’s personal data and any data collected during the provision of services to personalise the commercial information and send the User communications that may be of interest to them and which are in line with their needs and preferences.
In accordance with the applicable regulations, Manoli Hotels will also consult advertising exclusion lists (such as the Robinson List).
3.2. Manoli Hotels will not make automated decisions based solely on the automated processing of the User’s personal data, without human intervention and which produce legal effects or significantly affect Users, which may fall within the cases provided for in Article 22 of Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data, as well as the regulations supplementing or replacing it. Nor does it carry out complex or automated profiling. Any automated decisions or complex profiling shall be subject to the explicit, express and separate consent of the User.
4. How long do we process and store the User’s personal data?
4.1. Manoli Hotels will not store the User’s personal data for a longer period than is necessary to fulfil the aforementioned purposes.
4.2. Subsequently, your data will be kept for the legal periods applicable in each case, taking into account the type of data, as well as the purpose of the processing. On the other hand, once the purposes have been fulfilled, Manoli Hotels will keep the personal data duly blocked, insofar as liabilities may arise for Manoli Hotels or in any other way required by the applicable regulations.
5. Who can access the User’s personal data?
5.1. Manoli Hotels will not grant access to the User’s personal data to third parties other than those indicated in this Privacy Policy. Specifically, such access will occur in the following cases:
(a) Group of companies.
Manoli Hotels may communicate Users’ personal data to the entities of its group of companies listed in the following hyperlink: https://manolihotels.com/en/group-companies/
The purposes of the communication are as follows:
– For internal administrative and group management purposes, based on the legitimate interest of Manoli Hotels established in the applicable regulations.
– To the extent that any of the requests you make refer to other companies in the group, in order to attend to the User’s request, based on our legitimate interest and the execution of the request made.
– For the provision of ancillary services necessary for the correct execution of the services offered on the Website.
(b) Service providers.
Manoli Hotels may use other companies to provide certain services under its guidelines, for example, customer service, collection, sales, consultancy, auditing, or IT-maintenance.
Manoli Hotels guarantees that, in such cases, these third parties will have limited access to the Users’ personal data to the extent necessary to carry out the tasks entrusted to them, will sign a processing contract or the commitments that are necessary in each case in accordance with the regulations in force and will be obliged not to disclose the information or use it for purposes other than those of the provision of the corresponding service.
(c) Disclosures required by law.
Manoli Hotels may disclose Users’ personal data when required to do so by law, in legal proceedings, to investigate suspicious activity, or in any other way to protect its own and Users’ rights.
5.2. In those cases in which Manoli Hotels works with service providers located outside the European Economic Area, it will implement the necessary safeguards and guarantees with said service providers, in accordance with the applicable regulations at all times, prior to carrying out the international transfer of data (e.g., verification of the existence of adequacy decisions, subscription of standard contractual clauses, carrying out risk/impact analysis of the transfer).
5.3. You may request a copy of these safeguards and assurances at any of the addresses listed in this Privacy Policy.
6. What security measures does Manoli Hotels apply?
6.1. Manoli Hotels will adopt the technical and organisational measures necessary to guarantee the confidentiality, integrity and security of the personal data, and to avoid their loss, alteration, processing or unauthorised access, taking into account the state of technology and the nature of the data stored. Likewise, Manoli Hotels periodically monitors its systems to detect possible vulnerabilities and attacks.
6.2. Nevertheless, Users are aware that Internet security is not impregnable and that there is no guarantee that personal data cannot be accessed, disclosed, altered or destroyed if any of the security measures installed are breached.
7. What rights can Users exercise?
7.1. In accordance with the legislation applicable at any given time, Users may request the exercise of their rights of access to personal data, rectification or deletion, limitation of processing, opposition to processing, as well as the right to the portability of their data, and the right to withdraw the consent given. In particular, Users have the following rights:
Access to data The User may request access to his/her personal data and to the processing that Manoli Hotels is carrying out at any time, together with a copy of the processed information.
Rectification of the data The User may request the modification of his/her personal data when they are inaccurate or incomplete.
Deletion of data The User may request the deletion of his/her personal data if: (i) they are no longer necessary for the purposes for which they were collected or otherwise processed, (ii) if he/she withdraws his/her consent, (iii) when he/she understands that they have been processed unlawfully or (iv) otherwise legally established.
Limitation of processing You may request the limitation of the processing of your personal data in particular while contesting the accuracy of your personal data, when you understand that the processing is unlawful, when your personal data are no longer necessary for the purposes for which they were collected, but are necessary for the formulation, exercise or defence of claims, or in case of opposition while we verify the applicability of your right.
Opposition to processing The User may object to the processing of his/her personal data, for reasons related to his/her particular situation, when his/her personal data are processed on the basis of legitimate interest, including profiling. In such a case, Manoli Hotels will be obliged to stop processing their personal data, unless there are legitimate reasons that prevail or their personal data are necessary for the formulation, exercise or defence of claims.
Portability The User may request the reception of his/her personal data in a structured, commonly used and machine-readable format, and its transmission to another data controller, when the processing of his/her personal data is based on consent or on the execution of a contract and the processing is carried out by automated means.
Withdrawal of consent The User may also withdraw the consent given at any time (e.g. to the receipt of commercial communications provided for in this Privacy Policy). The withdrawal of consent will not affect the lawfulness of the processing based on the consent prior to its withdrawal.
7.2. The User may exercise these rights, at any time, by means of a communication clearly identifying the right being exercised, by post to the addresses of Manoli Hotels indicated in this Privacy Policy or via the following e-mail address: LOPD@masa.eu
7.3. If necessary for the unequivocal identification of the User, Manoli Hotels may request a copy of the User’s ID card, passport or other valid document that identifies the User.
7.4. In any case, Users may also file a complaint with the competent supervisory authority which, in the case of Spain, is the Spanish Data Protection Agency (www.aepd.es).
8. Changes to the Privacy Policy.
8.1. Manoli Hotels reserves the right to modify this Privacy Policy as a consequence of new processing of personal data, or the modification of existing data, as well as in accordance with new legislative or regulatory requirements, for security reasons or for the purpose of adapting this policy to the instructions of the data protection control authorities or to new processes.
8.2. Whenever significant changes are made to this Privacy Policy, Manoli Hotels will duly inform Users through the Website in order to offer them the possibility of reviewing the changes and, if necessary, accepting them before they become effective.
9. Contact.
9.1. If you have any doubts or queries about this Privacy Policy, please do not hesitate to contact us via the Manoli Hotels postal address given in this Policy, the forms on the Website, or you may contact the person responsible for data protection via the following e-mail address: LOPD@masa.eu
